Delivery, Returns and Refunds

Delivery

We add a charge of £3.50 per order (standard delivery) to cover UK postage and packing. 

We add a charge of £6.00 per order for next working day delivery (orders must be received by 3pm Monday-Thursday to qualify) 

For UK deliveries £50.00 and over, we offer free delivery. 

For UK deliveries of £100.00 and over, we offer free next day delivery. 

We add a charge of £4.95 per order to cover ROI postage and packing. 

We add a charge of £6.95 per order to cover rest of EU postage and packing. 

We add a charge of £11.95 per item to cover other International deliveries. 

On the Two For Joy website, it is not possible to order products to be sent to Andorra, Canary Islands, Channel Island, Greenland, Gibraltar, Iceland, Norway, San Marino, Switzerland and Vatican City State. 

UK and ROI orders for products in stock are normally despatched the same day and will usually arrive within 2-3 business days. 

Parcels will be delivered by our Courier. 

Orders for other countries will usually arrive within 28 days. 

Whilst we will endeavour to deliver products to you as soon as possible, we shall not be liable for any failure to make delivery within the time estimate stated above. 

In the event that your parcel has not arrived after 14 days (28 days for rest of EU countries) from dispatch, we will begin our missing parcels procedure. You will be sent a missing parcel form which we would ask you to return giving us your permission to carry out a full investigation. 

Once we have received your completed form, we will resolve your claim within 28 days of receipt and a refund will automatically be credited to the credit/debit card which was used to place the order. 

We may change these restrictions from time to time

Returns and Refunds

Please note that we can only deal with returns bought directly from this website. If you have bought our products from another retailer the items must be returned to them in line with their returns policy.
All items can be returned free of charge using the label enclosed with your order from UK addresses.

We will refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date you receive your order. It is your responsibility to ensure that the items return back in time and we may refuse returned items where we reasonably consider that the items have not been returned in a saleable condition or received back in time.

When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags.

Items can be returned from within the UK for free using the label enclosed in your order.

Please obtain a receipt from the Post Office as proof that you have returned of your item.

If you have lost the label, please Contact Us

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